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Shipping & Returns

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SHIPPING 

UK SHIPPING SERVICE & RATES

Orders are usually dispatched within 24 -48 hours using first class Royal Mail postal service. Delivery costs within the UK is included in the prices shown on the website.

INTERNATIONAL SHIPPING

Can be arranged at additional cost - please contact us for a quote. We will only charge what it costs us to send 

 

REFUND AND RETURNS POLICY

You may return new, unused items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error or if the goods have been damaged in transit.

 
DAMAGED GOODS
 
If goods arrive damaged - please take a photo of original packaging and damaged goods and send us the images  within 48 hours of receiving the goods. We promise to refund the cost - or wherever possible to re-send goods at our expense. 
 
LOST GOODS
 
If goods ordered are not received by the customer and deemed to be lost in transit or the shipment does not contain all the goods ordered, please notify us within 7 days of placing your order for replacement goods to be sent. 
 
FAULTY GOODS
 
We operate a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please  call us on  +44 (0) 1884 855475 or email us at mail@originalsurfboards.co.uk so that we can arrange for products to be returned to us ideally with their original packaging.
 
 
YOUR RIGHT TO CANCEL 
 
The right to cancel your order must be exercised within 14 days of the delivery of the goods. Customers wishing to exercise this right must notify us by email on mail@originalsurfboards.co.uk or in writing to The Original Surfboard Company, Leigh Barton Farm.  Silverton. Exeter. UK, EX5 4DA 
 
As a condition of the right to cancel customers must arrange at their own expense the return of the goods in a saleable condition to the address above. The goods will be deemed returned when receipt is confirmed at the above address. Customers will be entitled to a full refund for the cost of the goods.
  

REFUND PAYMENTS 

We issue refunds via Paypal on immediate receipt of returned goods 







 

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