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Shipping & Returns

SHIPPING 

SHIPPING WITHIN THE UK

UK SHIPPING RATES

The cost of delivery to the UK is included in the prices shown on the website. 

UK SHIPPING SERVICE 

With the exception of personalised orders we are usually able to dispatch orders within 24 hours of receiving a confirmed order. We use Parcelforce Express 24 service.  If you would like your order to be delivered on a specific day or would like to upgrade to an Express am or Saturday servoce They usually collect from us at 9am

For personalised orders please allow five to ten working days. We are sometimes able to produce personalised orders within a shorter time - we always like to catch a deadline for a special date if we can. Please email or call us if you would like to check delivery times.

INERNATIONAL SHIPPING

INERNATIONAL SHIPPING RATES

The international shipping rates set on our website store are based on the cost of sending boards.  Please contact us for a quote if you would just like to order accessories. The shipping costs will be significantly reduced.

 
Please note that handling and custom fees may apply to packages sent outside the European Union.  Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
 
INERNATIONAL SHIPPING SERVICE

To send out international board orders we use a well established freight forwarding company who are based in Exeter, Devon.  They use the major courier companies such as DHL, Fedex and TNT. 

We are usually able to deliver parcels to our freight company within 24 hours of receiving an international order.  The estimated delivery dates from the  freight forwarding company are as follows

3-5 working days for Australia, New Zealand and the United States.

2 working days for orders within Europe.

We use Royal Mail postal service to send out accessories such as board bags, books and cards.  Please allow an extra week for this service.

INTERNATIONAL SHIPPING DESTINATIONS 

If you want us to ship to a country which is not currently included in the website shop then please contact us by email as we can organise deliveries to most overseas destinations.

RETURNS

REFUND AND RETURNS POLICY

With the exception of personlised board orders you may return new, unused items within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error or if the goods have been damaged in transit.

 
With personalised board orders we can accept returns and will refund the cost of the board if in perfect condition but we are not able to refund the cost of the artwork. 
 
DAMAGED GOODS
 
We will replace goods which are damaged in transit. Please retain the original packaging and contact us within 48 hours of receiving the goods.
 
LOST GOODS
 
If goods ordered are not received by the customer and deemed to be lost in transit or the shipment does not contain all the goods ordered, please  notify us within 7 days of placing your order for replacement goods to be sent. We will investigate lost packages with our courier partner. No claim for lost goods can be accepted outside this time limit.
 
FAULTY GOODS
 
We operate a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please  call us on  +44 (0) 1884 855475 or email us at mail@originalsurfboards.co.uk so that we can arrange for products to be returned to us ideally with their original packaging.
 
 
YOUR RIGHT TO CANCEL 
 
The right to cancel your order must be exercised within 14 days of the delivery of the goods. Customers wishing to exercise this right must notify us by email on mail@originalsurfboards.co.uk or in writing to The Original Surbfoard Company, Leigh Barton Farm, Silverton, Exeter, Devon. U.K EX5 4DA .
 
As a condition of the right to cancel customers must arrange at their own expense the return of the goods in a saleable condition to the address above. The goods will be deemed returned when receipt is confirmed at the above address. Customers will be entitled to a full refund for the cost of the goods.
 
Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty.
 

REFUND PAYMENTS 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).







 

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